Terms of Service

These Terms of Service are an agreement between you and Orbitrek Tour and Travels, a sole proprietorship trading as Orbitrek Travels ("Orbitrek," "we," "us"). By accessing or using the Orbitrek Travels website ("Site"), you agree to them. If you do not agree, please do not use the Site.

We may update these terms. Any change applies only to requests and bookings made after the change is published , never retrospectively to a booking already confirmed, whose terms are fixed by the written confirmation you accepted. Our Privacy Policy and Refund & Cancellation Policy form part of these terms.

Submitting a "booking" through this Site is a request for a consultation , not a confirmed purchase, reservation, or binding contract. No travel services are sold or guaranteed at the moment you submit a request, and no payment is taken. A booking becomes confirmed only after an Orbitrek specialist follows up, finalizes the details with you, and you expressly agree to the final terms and price.

Any prices, quotes, or totals shown on the Site or in a generated itinerary are non-binding estimates provided for planning purposes only, and are shown in US dollars unless stated otherwise. Actual pricing depends on availability, dates, party size, third-party supplier rates, taxes, and currency fluctuations, and is confirmed by a specialist before any commitment. Estimates may change or expire without notice.

Every itinerary is reviewed and finalized by an Orbitrek travel specialist. Before a booking is confirmed we may decline or requote a request where there is a genuine reason, a route or date is unavailable, a supplier cannot be secured, a published estimate was wrong, or the details you gave us change. We will tell you the reason, and you are free to walk away at no cost.

Once your booking is confirmed in writing, we do not reprice it except where you change the booking, or a government or supplier imposes a charge outside our control, in which case we will show you the evidence and you may cancel under our Refund & Cancellation Policy if you do not accept it. Itineraries from the trip planner are drafted automatically, by an AI model working from our own tour and destination information. They are suggestions only: they can contain mistakes, they are not a booking, and nothing in them is confirmed until a specialist confirms it with you in writing.

Because a request takes no payment, you can withdraw it at any time before it is confirmed at no cost to you, just tell your specialist. Once a specialist has confirmed your trip and a deposit or payment has been taken, cancellation and refund terms apply, and supplier terms may limit what can be refunded. The full details are set out in our Refund & Cancellation Policy.

• Provide accurate information when making requests and keep your account details current.
• Ensure you hold valid travel documents (passports, visas) and meet health and entry requirements for your destinations.
• Arrange travel insurance appropriate to your trip. We strongly recommend it, and we are not responsible for losses that insurance would ordinarily cover.
• Use the Site lawfully and refrain from disrupting or misusing it.

Travel arrangements are ultimately fulfilled by independent suppliers, airlines, hotels, transport, and local operators, who have their own terms and conditions, which apply to your travel.

We draw the line by role rather than disclaiming everything. For the components we sell you as part of an Orbitrek package, we are responsible to you for arranging them as described and for putting things right if we get that wrong. Where we act only as your agent to book something in your name with a supplier you have chosen, that supplier is responsible for delivering it, and we will still help you pursue it. We tell you which of the two applies before you commit.

The Site, and any automatically generated itinerary, are provided as a planning tool, without warranty, they are not a promise of availability, price, or suitability, and you should not rely on an estimate as a quote. To the fullest extent permitted by law we are not liable for indirect, incidental, or consequential loss arising from your use of the Site or from reliance on an estimate.

This does not disclaim our responsibility for the travel service you actually pay us for. If a trip we sold you is deficient, you keep every remedy Indian consumer law gives you. Nothing in these terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by our negligence, or for fraud.

All content on the Site, including text, imagery, branding, and itinerary formats, is owned by or licensed to Orbitrek Travels and may not be reproduced without permission.

Nothing in these terms limits, waives, or excludes any right or remedy you have under the Consumer Protection Act, 2019 or any other consumer protection law that applies to you. Those rights are in addition to these terms, not replaced by them, and they cannot be contracted out of. Where any part of these terms conflicts with them, the legislation prevails and the rest of these terms continues to apply.

In particular, a term is not enforceable against you merely because it appears here: a term that is unreasonably one-sided, for example one imposing a penalty out of all proportion to the loss we actually suffer, can be set aside as an unfair contract term, and we do not intend any term here to operate that way. If you think one does, tell our grievance officer and we will look at it.

These terms are governed by the laws of India. Subject to the paragraph below, the courts at Thane, Maharashtra will have jurisdiction over any dispute arising from these terms or from your use of the Site.

This does not restrict your rights as a consumer. Nothing in this clause affects your right to file a complaint before a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including at the place where you reside or personally work for gain. If you live outside India, this clause does not take away any right you have to bring a claim, or to the protection of mandatory consumer law, in the place where you live.

We hold no compulsory travel-operator licence because Indian law does not require one for outbound tour operators, and we make no claim to any government recognition, IATA accreditation, or trade body membership that we do not actually hold.

If something has gone wrong, contact our grievance officer. Their name and direct contact details are published on our Privacy Policy page, and you can always reach them at hello@orbitrektravels.com.

We commit to:

• Acknowledging your complaint within 48 hours of receiving it, and giving you a reference you can quote.
• Resolving it within one month of receipt, telling you what we found and what we are doing.

Using our complaints process is not a precondition to anything. You are free to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, or the National Consumer Helpline, at any time, before, during, or instead of raising a complaint with us.

Questions about these terms? Reach us at hello@orbitrektravels.com or via our contact page. See also our Privacy Policy.